Screen Non-Responsive in Beverage Area

IDC Pro Pocket Guide — Troubleshooting

1. Locate USB Cables

   If there is no touch response in the beverage selection area, follow these steps.

   Locate the gray USB cables on the back of the screen and unplug them for 10 seconds. At this time, "not available" will appear on the left and right-hand side. Plug the USB cables back in, and the drink selection should reappear. Attempt to select a beverage.

2. Test ADA Keypad

   Attempt to select a beverage using the ADA keypad. If you can select and dispense a beverage it indicates a bad connection on the touch controller and/or a bad touch control board.

3. Unplug Black USB Cable

   If you still can't select a beverage, locate the black USB (ADA) on the back of the screen and unplug it. Attempt to select a beverage.

   If you still can't select a beverage, follow Non-responsive Screen troubleshooting.